Merchandise must be returned within 30 days of receipt of order. Products must be returned in good, usable condition and in original packaging. If an item is defective or damaged, please call us to evaluate all the options for an exchange or full refund. All returns* are subject to a minimum 15% restocking fee. Due to health concerns, wearable’s, headwear and food items cannot be returned. Other non-returnable items include: glow products, custom imprinted items, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned.
NOTE: A Return Form must be included with returned item to receive credit. Products received without a Return Form may not be accepted. If the returned Products are not accepted, no refund or exchange will be granted. Return shipping cost is the responsibility of the sender.
Return Form (pdf)
The restocking fee will not apply to returns resulting in immediate exchanges for items of equal or greater value. Please contact our Customer Care Center to begin the exchange process.